Contact Us
Whether a question, compliment, or complaint, we always like to hear from you.
Serenia Life Financial
Special Team Event Hours
Tuesday, December 17th – 8:30am to 4:30pm ET
Holiday Hours
December 24th – 8:30am to 12:00pm ET
Wednesday, December 25th – Closed for Christmas Day
Thursday, December 26th – Closed for Boxing Day
Friday December 27th – 8:30am to 5:00pm ET
Monday December 30th – 8:30am to 5:00pm ET
Tuesday December 31st – 8:30am to 12:00pm ET
Wednesday January 1st – Closed for New Years Day
Regular Hours of Operation
Monday to Thursday – 8:30am to 7:00pm ET
Friday – 8:30am to 5:00pm ET
Contact Information
Toll-Free: 1.800.563.6237
Tel: 519.886.4610
Fax:519.886.0350
Email – Member Services: member.services@serenialife.ca
Email – Member Benefits: memberbenefits@serenialife.ca
300-470 Weber St. North
Waterloo, ON N2L 6J2
General Inquiries
General Inquires
Looking to purchase life insurance?
Questions about life insurance or annuities (investments)?
Want a FREE Needs Analysis?
Have a general inquiry?
For Members
Have a question about your policy?
Want to update your contact information or notify us of a name change?
Questions about your member benefits?
Email the member benefits team
Need to make a payment?
Complaints
Have a complaint?
Want to report improper activity (whistleblowing)?
An ultimate act of love
That’s what it comes down to when you decide to protect the ones that matter most. It’s a big decision, but we’re here to help you choose a life insurance product that meets your needs and your budget.