Loss Support for Serenia Life Beneficiaries Through Empathy

Serenia Life Financial has partnered with Empathy to help make sure that beneficiaries of Serenia Life insurance policies receive the best care and support throughout their entire grief journey. We recognize that families face many challenges at this difficult time, and we hope that the complimentary resources and services available through Empathy will help you navigate the many tasks and emotions that come with loss.

If one of your close relatives has recently passed away, and you both lived in Canada, Empathy can help you as a beneficiary of a Serenia Life insurance policy. Whether you want guidance on applying for benefits, need assistance with the estate, are navigating family tensions, or are overwhelmed by uncertainty and grief, the Empathy platform can guide you, take tasks off your hands, and help you find information, comfort, and peace of mind.

In the aftermath of your recent loss, you may be faced with many new practical, emotional, and administrative challenges. Empathy was built to help you with all of these issues, and to stay with you throughout the full period required to wind down your loved one’s affairs.

With Empathy, you get access to administrative support for everything from big responsibilities, like settling the estate, to tasks like cancelling accounts, filling out benefits paperwork, or paying final taxes.

In addition, Empathy provides extensive resources to help you cope with your grief, including meditations, a grief journal, as well as audio and text guides.

Empathy Care Managers are available on demand to provide support via call, or in-app chat.

In order to best serve your needs, Empathy may request personal information about you or your loved one who has passed away. In all cases, Empathy is committed to ensuring that Serenia Life Financial’s users’ data is safe, secure, and private. Empathy uses bank-level 256-bit encryption to store and transmit data over the internet, and each beneficiary’s most private information is protected with two-factor authentication that includes their own private PIN code. 

Empathy provides personalized guidance, automated tools, and grief resources to help you and your family through these challenging times, all tailored to your situation and your needs:

• Dedicated Care Managers are available on demand to provide one-on-one personal support. Care Managers’ guidance ranges from personalized assistance with tasks, help with calls and paperwork, recommending grief professionals, and addressing any questions you may have.
• A personalized Care Plan, w with each of the steps to follow, is laid out on a single, unified timeline. You can tap on each step to get all the information and guidance you need to complete it, and for links to tools within the platform that can assist you with specific tasks – or even do them for you in some cases.
• The platform gives you access to automated tools that streamline difficult tasks or even do them for you, such as closing your loved one’s accounts and memberships or crafting an obituary that memorializes and honours their life and personality.
• Up to 5 users will be able to share your complimentary Empathy account, so you can invite your family to collaborate on tasks and share updates and resources.
• You can also use the app’s secure vault to upload and access all important documents.
• Extensive grief resources provide guidance for the difficult emotional journey and make space for you to reflect and process your feelings.

Our Care Managers are here to help with everything you need to deal with loss, and can assist with a range of tasks, including helping fill out necessary forms, contacting relevant authorities and offices, locating service providers, scheduling calls and visits, and finding experts in your area.

In addition, the Empathy platform gives you access to innovative tools that can take tasks off your plate and do them for you. For example, our Closing Accounts tool saves you the time and effort of closing the dozens of accounts your loved one may have left open.

The platform also allows you to upload and organize all important documents in our secure digital vault, where they are accessible to all family members who are using the app, whenever they need them.

Grief is a complex process that everyone experiences in their own way. Our Care Managers are available on demand to offer a gentle listening ear, and find resources relevant for your situation.

The Empathy app also provides support and guidance with audio chapters you can listen to at any point in your journey. Created under the supervision of internationally renowned grief experts, these episodes teach you how to understand and reframe painful emotions and find strategies for getting through your most difficult moments.

You can also listen to our grief meditations. These voice-guided experiences give you a safe space to fully feel your feelings, gain some measure of calm, and even find meaning in your pain.

These services are intended to complement your professional support network. The Care Team can assist you in finding the right therapist or grief group, should you need one. While our Team can help you, they are not meant to be a substitute or replacement for mental health care or professional grief support.

The platform includes many useful resources, including a Care Plan with step-by-step guidance for the tasks you and your family are facing, access to chat with Care Managers for real-time support, a secure vault for uploading and organizing your loved one’s documents, audio episodes that help you as you move through your grief, and the ability to collaborate with up to 5 family members on the same account.

Empathy is for beneficiaries of a Serenia Life insurance policy (residing in Canada) as well as their family members and trusted advisors who have experienced a loss in the family. We can help with anything you need to deal with, from planning a funeral, to cleaning out a home, to coping with your emotions. Up to 5 family members can collaborate on your account, so you can divide up all of the important responsibilities.

Some tasks will need to be carried out by the person appointed to represent your loved one’s estate (a personal representative or executor). If that person is not yet using the app, it is advisable to invite them to participate.

Not at all. Everything in Empathy is explained in simple, easy-to-understand language without all the legalese and technical jargon.

We’ll give you the information you need to know to understand how estates and probate work. For personalized legal assistance that applies to your specific situation, we recommend you contact an attorney – and we’re here to help you search for one to help you and your family.

The knowledge and advice in the Empathy app and its website have been thoroughly researched, with support from subject matter experts. While the information is not a replacement for individual advice from your own lawyer or accountant, it will provide you with a basis for understanding the issues and steps involved with estate settlement.

Empathy is not a financial advisor, or an accounting or law firm. Empathy cannot replace the services of a lawyer, an accountant, or a financial planner. The guidance is meant to help you understand the ins and outs of the systems you may be dealing with, but they are not able to give individualized financial, legal, or tax advice. (Please see Empathy’s Terms of Service for more details.) They can, however, help you search for professionals in your area whenever you need them.

Please reach out to the support team at serenialife@empathy.com and they’ll get back to you right away.